The Organizational Ombuds – What A Mediator Might Want To Know About This Unique Role
Thursday, April 24th
8 a.m PST| 11 a.m EST
Our special guests this week, Chuck Doran, Organizational Ombuds / Mediator / Executive Director, will Present on:
The Organizational Ombuds – What A Mediator Might Want To Know About This Unique Role
An organizational ombuds serves as an independent, impartial, informal, and confidential resource for members of an organization to help them surface and resolve concerns while providing upward anonymous feedback to leadership. Ombuds use a variety of skills including confidential listening, interest exploration, brainstorming, and other skills familiar to mediators.
Despite drawing from a similar toolbox, how are the roles of the ombuds and mediator different and complimentary? Join Chuck Doran, mediator and outsourced organizational ombuds (bio available here), to discuss the ombuds function and what a mediator might want to know about exploring this unique role.
Registrants are encouraged to read the following articles in advance of the session - https://www.mwi.org/mediator-as-ombuds and this article from the Journal of the International Ombuds Association - https://ioa.memberclicks.net/assets/docs/JIOA_Articles/JIOA-2024-O%20for%20Publication.pdf
When you’re thinking about where to donate, please consider The Open Door - Ipswich Pantry
Our presenters:
Chuck Doran is an experienced mediator and outsourced organizational ombuds specializing in the resolution of employment, franchise, and other commercial disputes. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and the National Academy of Distinguished Neutrals. Chuck has provided mediation and other ADR services to a variety of clients including AT&T, Bose, BMW of North America, Coca-Cola, CVS Health, General Motors, Oxfam America, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), and the USPS REDRESS I and REDRESS II Mediation Panels. Chuck is a Certified Organizational Ombuds Practitioner (CO-OP) and a member of the International Ombuds Association who completed ombuds training with the IOA in 1995. Chuck has served as an outsourced organizational ombuds for companies, universities, and other organizations since 1997 and received a President's Award from the IOA in 2024. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation at Harvard Law School. In 1994, Chuck founded MWI, a nationally recognized dispute resolution service and training organization based in Boston, MA that provides individual and corporate clients with mediation services, outsourced organizational ombuds services, negotiation consulting and training, and mediation training. Chuck has served as a teaching assistant on multiple occasions with Professor Roger Fisher at Harvard Law School's Program of Instruction for Lawyers Negotiation Workshop. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation and chaired two regional ADR Conferences in 1997 and 1999. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association's Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. Chuck is also a Distinguished Fellow with the International Academy of Mediators (IAM) and a past president of IAM's Board of Governors.
Offered by Will Work For Food, founded by Natalie Armstrong-Motin (www.HowToMarketMyMediationPractice.com and moderated by Jeff Kichaven (www.JeffKichaven.com ) and Jean Lawler (www.LawlerADR.com)
This worldwide conversation will be like nothing else. Join in! Share, learn, have fun, and raise money for food banks.
Emerging Trends in Dispute Avoidance and Resolution in the Construction Industry - Ideas Other Sectors May Wish to Adopt
Thursday, May 1st
8:00am PST | 11:00am EST
Our guest this week Steve Nelson, EVP/Senior Director Markel Surety, Markel Insurance Co, SureTec Insurance Co. presents:
Emerging Trends in Dispute Avoidance and Resolution in the Construction Industry - Ideas Other Sectors May Wish to Adopt
When you’re thinking about which food bank to support, please consider North Texas Food Bank
Presentation Description:
The Construction industry is one plagued with disputes. It has always been an early adopter of ADR processes. The components of a construction project – time, money, and quality—are equally important components of a good ADR process. An owner is often told by the contractor before commencing a construction project “pick two of the three because you won’t get all three”, the designer of an ADR process must often emphasize two components over the third.
Herein lies the balancing act. Because one size doesn’t necessarily fit all in ADR, parties and good neutrals are continually tweaking the ADR process.
New options emerge from that tweaking. Whether you are an advocate in the ADR process or the neutral, your goal is not to pick a process that fits all disputes, but rather to formulate one that is right for the particular dispute at hand. This presentation will focus on some of the variations on the traditional approaches that Steve is seeing now, and which he believes may become even more popular over the next five years, not only in the construction arena, but in other areas of dispute.
About our presenter:
Steve Nelson has nearly fifty years of experience in dispute avoidance and resolution in the construction industry – twenty years in a large law firm practice, five years as CEO of a major construction company and twenty-four years as the chief claims officer of a Fortune 500 surety company. Steve has mediated over 2,000 construction related cases, as the mediator, since the 1980’s and throughout his tenure in private practice, construction and surety. He is a Fellow of the American College of Construction Lawyers, a Fellow of the Center for Public Policy Dispute Resolution at the University of Texas, a Distinguished Fellow of the International Academy of Mediators, a Distinguished Credentialed Mediator by the Texas Mediator Credentialing Association, Past-Chairman of the Central Texas Chapter of the Association of Attorney-Mediators, and since 1999, an Adjunct Professor at the University of Texas at Austin School of Civil Engineering, where he teaches a graduate course in construction industry dispute avoidance and resolution.
Settlement of Complex Insurance Claims: The Broker’s Vital Role
Thursday, May 8th
8 a.m PST| 11 a.m EST
Our special guest this week, Mona Barnes | Global Chief Claims Officer Aon, will Present on:
Settlement of Complex Insurance Claims: The Broker’s Vital Role
Dive into the intricate world of complex insurance claims with our session, "Settlement of Complex Insurance Claims: The Broker’s Vital Role." This presentation will explore the dynamic landscape of broking in the London market, highlighting how brokers serve as essential intermediaries in the claims process. Attendees will gain insights into the critical skills required to manage relationships with both clients and insurers, ensuring transparent communication and effective resolution strategies. We will examine real-world case studies that illustrate the art and science of negotiating losses, showcasing how expert brokers can transform challenges into opportunities for success. Join us to learn how leveraging deep market expertise and strategic negotiation can lead to more favorable outcomes in complex claims settlements.
When you’re thinking about where to donate, please consider supporting the food bank, Trussell
Our presenter:
Mona is the Global Chief Claims Officer for Aon. Claims is a key value differentiator for Aon clients. She brings a wealth of experience with her background in the legal, insurance & reinsurance sectors and deep subject-matter expertise across multiple lines of business. She has extensive experience dealing with large-scale insurance disputes involving FTSE 100 companies in worldwide jurisdictions.
Having previously worked as Global Head of Key Case & Large Loss Management P&C at Swiss Re, she had worldwide responsibility for the firm’s largest losses across all lines of business.
Prior to Swiss Re, she worked in various claims leadership roles at Chubb Insurance (world’s largest P&C insurer), where she gained experience across all P&C classes for 17-years. Her career began as a litigation attorney where she acted for clients in a defence capacity and for insurers.
Mona is passionate about claims, delivering exceptional value to clients, thought leadership and mentoring young talent in the insurance industry.
Outside of work, she has twin daughters, she enjoys travelling and keeping fit by playing squash!
Offered by Will Work For Food, founded by Natalie Armstrong-Motin (www.HowToMarketMyMediationPractice.com and moderated by Jeff Kichaven (www.JeffKichaven.com ) and Jean Lawler (www.LawlerADR.com)
This worldwide conversation will be like nothing else. Join in! Share, learn, have fun, and raise money for food banks.
Mediations From Hell
Thursday, May 15th
8 a.m PST| 11 a.m EST
Our special guest this week, Lindsay Breedlove, Senior Director, Litigation & Regulatory Counsel will Present on:
Mediations From Hell
When you’re thinking about where to donate, please consider supporting the food bank, Greater Cleveland Food Bank
Our presenter:
Lindsay Breedlove is a Senior Director at Ultragenyx Pharmaceutical, a rare disease biotech in Northern California. She serves as both the strategic leader of the company's litigation and investigations portfolio, and North American risk and regulatory counsel, focusing on fraud and abuse, promotional, and privacy issues. Prior to going in-house, she was a partner at Troutman Pepper in Philadelphia.
Lindsay graduated cum laude from Harvard Law School and cum laude from Georgetown University, with a B.A. in government and psychology.
Offered by Will Work For Food, founded by Natalie Armstrong-Motin (www.HowToMarketMyMediationPractice.com and moderated by Jeff Kichaven (www.JeffKichaven.com ) and Jean Lawler (www.LawlerADR.com)
This worldwide conversation will be like nothing else. Join in! Share, learn, have fun, and raise money for food banks.
The Psychology of Conflict: Why We Fight and How to Fix It
Thursday, May 22nd
8 a.m PST| 11 a.m EST
Our special guest this week, Taeler Paige Hammond, will Present on:
The Psychology of Conflict:
Why We Fight and How to Fix It
In today’s workplace, conflict isn’t just a clash of opinions—it’s a signal, and the ability to decode that signal is critical. This session explores the psychology behind conflict and equips professionals with tools to resolve tension without losing sight of policy, people, or purpose. We’ll dig beneath surface behaviors to uncover root causes like fear, bias, and unmet needs—and learn how to respond using an inner conflict compass rooted in emotional intelligence and integrity. Walk away with strategies to humanize policies, prevent escalation, and foster resolution that builds trust—not just compliance.
When you’re thinking about where to donate, please consider supporting FoodCycle LA
Our presenter:
Taeler Hammond is an Industrial Organizational Psychologist, speaker, and consultant dedicated to transforming workplace cultures through diversity, equity, inclusion, and change management. With over a decade of experience in insurance, IT & operations, and learning & development, she has built a reputation for helping organizations crack the code on their personnel challenges to foster more dynamic, collaborative, and inclusive environments.
As the founder and CEO of Nouveau Paige Consulting, LLC, Taeler brings a visionary approach to leadership development and organizational transformation. Her work is deeply rooted in her lived experiences as a Black woman in corporate spaces, where she witnessed firsthand the challenges faced by underrepresented groups. Fueled by a commitment to advocacy, she empowers individuals and businesses to create meaningful change.
Taeler is actively involved in professional networks, including the National Black MBA Association, HR Hotseat, and the LGBT Chamber of Commerce and the National African American Insurance Association (NAAIA) LA Chapter. She is a current board member of The H.E.ART Arts. Certified in Mental Health First Aid, Diversity & Inclusion, and Change Management, she brings both expertise and passion to her work, equipping leaders with the tools to drive sustainable cultural shifts.
A sought-after speaker and facilitator, Taeler engages audiences with her compelling insights on workplace transformation, leadership, and the power of intentional change.
Offered by Will Work For Food, founded by Natalie Armstrong-Motin (www.HowToMarketMyMediationPractice.com and moderated by Jeff Kichaven (www.JeffKichaven.com ) and Jean Lawler (www.LawlerADR.com)
This worldwide conversation will be like nothing else. Join in! Share, learn, have fun, and raise money for food banks.
Negotiation: The Game Has Chnaged
Thursday, May 29th
8 a.m PST| 11 a.m EST
Our special guest this week, Harvard Business School Prof., Max Bazerman, will Present:
Negotiation: The Game Has Changed
The world has changed dramatically in just the past few years—and so has the game of negotiation. COVID-19, Zoom, political polarization, the online economy, increasing economic globalization, and greater workplace diversity—all have transformed the who, what, where, and how of negotiation. Today, traditional negotiating tactics, while still effective, need to be tailored to vastly different situations and circumstances. In Negotiation: The Game Has Changed, legendary Harvard Business School professor Max Bazerman, a pioneer in the field of negotiation, shows you how to negotiate successfully today by adapting proven negotiation principles and strategies to the challenging new contexts you face—from negotiating across cultural and political differences to trying to reach an agreement over Zoom or during a supply chain crisis.
Negotiation offers a groundbreaking new way of thinking about the importance of the unique context of any negotiation—and when and how it should influence how you negotiate. At the same time, the book provides a concise and expert overview of essential negotiating techniques for anyone new to the subject or who wants a refresher. The result is a must-read—a powerful toolkit for successfully negotiating in a world where the game of negotiation has changed.
When you’re thinking about where to donate, please consider supporting No Kid Hungry
Our presenter:
Max H. Bazerman is the Jesse Isidor Straus Professor of Business Administration at the Harvard Business School. Max's research focuses on decision making, negotiation, behavioral insights, and ethics. He is the author or co-author of 15 books (including Inside an Academic Scandal, MIT Press, 2025; Negotiation, The Game Has Changed, Princeton University Press, 2025; and Better, Not Perfect, Harper Business, 2022).
Max’s awards include an honorary doctorate from the University of London (London Business School), the Life Achievement Award from the Aspen Institute, being named as Ethisphere's 100 Most Influential in Business Ethics, and both the Distinguished Scholar Award, the Distinguished Educator Award, the Organizational Behavior Division’s Life Achievement Award from the Academy of Management.
Max was 'Teacher of the Year' by the Executive Masters Program of the Kellogg School (where he taught from 1985-2000). In 2003, Max received the Everett Mendelsohn Excellence in Mentoring Award from Harvard University's Graduate School of Arts and Sciences. In 2009, Max won both the Wyss Award for doctoral student mentoring and the Williams Award for teaching excellence at the Harvard Business School. His former doctoral students have accepted positions at leading business schools throughout the United States, including the Kellogg School at Northwestern, the Wharton School at the University of Pennsylvania, the Fuqua School at Duke, the Johnson School at Cornell, Carnegie-Mellon University, Stanford University, the University of Chicago, Notre Dame, Columbia, and the Harvard Business School.
His professional activities include projects with Abbott, Aetna, Alcar, Alcoa, Allstate, Ameritech, Amgen, Apax Partners, Asian Development Bank, AstraZeneca, AT&T, Aventis, BASF, Bayer, Becton Dickenson, Biogen, Boston Scientific, BP, Bristol-Myers Squibb, Business Week, Celtic Insurance, Chevron, Chicago Tribune, City of Chicago, as well as a bunch of firms that start with the letters D-Z. Max's consulting, teaching, and lecturing includes work in 32 countries.
Offered by Will Work For Food, founded by Natalie Armstrong-Motin (www.HowToMarketMyMediationPractice.com and moderated by Jeff Kichaven (www.JeffKichaven.com ) and Jean Lawler (www.LawlerADR.com)
This worldwide conversation will be like nothing else. Join in! Share, learn, have fun, and raise money for food banks.
Negotiation Success: What Works, and Why It Works
Thursday, June 5th
8 a.m PST| 11 a.m EST
Our special guest this week, James Reiman, Arbitrator | Mediator | Negotiation Author will Present on:
Negotiations may be complex. Negotiating is not.
Negotiations may be complex. Negotiating is not.
Achieving great negotiating results requires only 4 skills, all of which most negotiators are already using to some degree on a conscious or sub-conscious level. The key is honing those skills, and elevating sub-conscious thought to conscious thought; thinking consciously about what you’re doing and why. Jim will relate a framework and process for understanding and improving negotiating results. He will relate how to prepare for a negotiation, and how to execute the plan to achieve the result desired.
When you’re thinking about where to donate, please consider supporting the food bank, Nourishing Hope
Our presenter:
Jim is an arbitrator and mediator of domestic and international commercial disputes, a negotiation educator, and a corporate board director. He is a neutral on the panels of multiple domestic and international arbitration and mediation administrators, including the AAA’s large, complex commercial disputes and master mediator panels.
Jim practiced law in Chicago, IL for 19 years before taking over and running as CEO and chairperson a failing chain of Chinese cell phone stores, which he turned around, took public on the London Stock Exchange’s AIM market, and grew from US$2.9 million to over a quarter billion dollars in annual revenue. As a corporate board director, Jim has held the position of chairperson and served as chair or a member of the governance, CEO search, strategic planning, and compensation committees.
Jim limits his ADR practice to domestic and international commercial disputes. Recent cases concerned M & A agreements, vendor/supplier agreements, construction and development agreement disputes, manufacturing agreements, joint venture agreements, licensing agreements, crypto-currency mining disputes, and intellectual property rights.
Jim is a member of the faculty of the Oxford Programme on Negotiation, University of Oxford, Saïd Business School, Oxford UK, and the author of the multiple award-winning book, Negotiation Simplified. He also holds nineteen domestic and international patents for aerodynamic and structural devices.
Offered by Will Work For Food, founded by Natalie Armstrong-Motin (www.HowToMarketMyMediationPractice.com and moderated by Jeff Kichaven (www.JeffKichaven.com ) and Jean Lawler (www.LawlerADR.com)
This worldwide conversation will be like nothing else. Join in! Share, learn, have fun, and raise money for food banks.
The role of in-house counsel in mediation
Thursday, July 3rd
8 a.m PST| 11 a.m EST
Our special guest this week, Cindy Randall, Deputy General Counsel, Microsoft, will Present on:
The role of in-house counsel in mediation
Reflections of an in-house veteran of dozens of mediations on how the in-house lawyer can best contribute to the success of mediation and the ultimate settlement of disputes.
When you’re thinking about where to donate, please consider supporting Northwest Harvest
Our presenter:
Cynthia Randall is Deputy General Counsel and Head of Litigation at Microsoft, where she oversees the defense of commercial and IP litigation, regulatory enforcement actions and international arbitrations. Cindy has 30 years of complex litigation experience, including in-house roles at Verizon and Cigna, and law firm experience with Dechert LLP and Saul Ewing LLP. Cindy is a graduate of Duke University and the University of Pennsylvania Law School. She serves on Microsoft’s Pro Bono Steering Committee, the Class Action Committee of Lawyers for Civil Justice, the Liability Reform Committee of the U.S. Chamber Litigation Center and the Council of the International Institute for Conflict Prevention and Resolution (CPR).
Offered by Will Work For Food, founded by Natalie Armstrong-Motin (www.HowToMarketMyMediationPractice.com and moderated by Jeff Kichaven (www.JeffKichaven.com ) and Jean Lawler (www.LawlerADR.com)
This worldwide conversation will be like nothing else. Join in! Share, learn, have fun, and raise money for food banks.
The Mediator as Likeable Badass
Thursday, July 31st
8 a.m PST| 11 a.m EST
Our special guest this week, Alison Fragale will Present on:
The Mediator as Likeable Badass
Status - one of the biggest determinants of our quality of life and career success - is poorly understood and rarely discussed. Professor Alison Fragale, organizational psychologist and bestselling author of Likeable Badass: How Women Get the Success They Deserve, will shed light on the science of status. What it is, why it matters, and how we leverage it for individual and collective success.
When you’re thinking about where to donate, please consider supporting the food bank, Greater Chicago Food Depository
Our presenter:
Alison Fragale is an organizational psychologist, professor at the University of North Carolina Kenan-Flagler Business School, and bestselling author of Likeable Badass: How Women Get the Success They Deserve. Her academic research on status, power, negotiation, and influence have been published in her field’s top academic journals as well as national media outlets, including The Wall Street Journal and The New York Times. She is a sought-after keynote speaker who uses behavioral science to help individuals, especially women, excel. Prior to her academic career, Alison worked as a consultant for McKinsey and Company, Inc.
She holds a B.A. in Mathematics and Economics from Dartmouth College and a Ph.D. in Organizational Behavior from the Stanford University Graduate School of Business.
Alison resides in Chicago with her husband and her three children, who are all named after professional athletes. She also loves, in no particular order: cheap coffee, not-so-cheap wine, fabulous shoes, sushi, the Pittsburgh Steelers, Peloton workouts, Hallmark movies, and The Golden Girls.
Offered by Will Work For Food, founded by Natalie Armstrong-Motin (www.HowToMarketMyMediationPractice.com and moderated by Jeff Kichaven (www.JeffKichaven.com ) and Jean Lawler (www.LawlerADR.com)
This worldwide conversation will be like nothing else. Join in! Share, learn, have fun, and raise money for food banks.
Videos of Past Events
We sincerely appreciate all those presenters who gave so generously of their time.
You can find previously recorded presentations on YouTube or via the list below.
Nobel Prize-winning astrophysicist, Dr. Saul Perlmutter From Supernova to Settlement
Dr Barbara Sunderland Manousso, Ph.D., MPH, CFRE Family Mediation Elder and Adult Care, Not Divorce or Child Custody
Ambassador & Former National Security Advisor, Robert O'Brien Negotiation- Lessons From Diplomacy
Eric Green Dispute Resolution The Stage 3 Imperative
Marc Harwell and Chad Hatmaker Break On Through To The Other Side
Aloysius Goh The Golden Age of Mediation and What It Has Meant for Asia
Arleen Milian When People Are “Peopleing" Navigating Multi-Generational Dynamics in the Modern Workplace
Craig Nierman Online Mediation: Psychological & Practical Considerations
Zina Saeed Law Firms and Navigating The Current Emerging Trends and Challenges
Kendall Jones, GC, California Pizza Kitchen The Art of Expectation Management in Litigation & ADR
Angela Dunning Generative AI IP Risks and Opportunities
Brenda Waugh HIJACKED! Mediation, Self-determination, and Controlling the Process
Jamie Carsey Successful Strategies In Mediations with Insurance Coverage Issues
Nikki Safavi How to Convene a Mediation Effectively
Leonard Riskin Managing Conflict Mindfully - Don't Believe Everything You Think
Neel Chatterjee My Best And Worst Experiences In Mediation
Debra Hamilton How Mediation Better Serves All Animals
Mike Bassett The Man In The Ditch A Redemption Story For Today
Andy Winer Maui Fires Victims' Compensation Fund program for claim management and resolution
Becca Chambers Neurodiversity in the Workplace
Martin Singer Negotiations For Celebrities
Matthew Batezel Yes, I Know There Is No Coverage But You Should Still Settle Because Mediating the Coverage Case
Marc Freeman Renegotiate with Integrity, It's Not Business, It's Personal
Serena Rwejuna Overlooked Skills Effective Communication, Empathetic Leadership, and Executive Management for Lawyers
Ava J Abramowitz, former assistant US Attorney for DC Rethinking Mediation
Katherine Simpson Diversifying ADR
Joan Stearns Johnsen Preventing Disputes Not Just Resolving Them
Anne Marie Seibel Mediation doesn't happen only at the mediator's office
Jaime Bustamante Produce Resolution Insights From The Fruit and Vegetable Dispute Resolution Corporation
Dr Lucy Ryan Revolting Women why midlife women walk out and what to do about it
Mark Danis, Vice President Deputy GC of Clorox Mediation Through the Eyes of In-house Counsel
Jamie Cooper Mediation Strategies When Rejected Policy Limit Demands Change Everything
Steven Leskin Domestic Violence and the Mediation Process
Prabha Sankaranarayan The Role of Mediators and Peacebuilders in Building Social Cohesion
Jean Lawler and Natalie Armstrong Motin Second Act Success Transitioning into Mediation
A Conversation with Antonio Piazza, Global Leader in Mediation
Graham Ross and Dr Ernest Thiessen The benefits and dangers of AI within mediation
Jonathan Marks Pitfalls and Promise of Process Management and Evaluation in Commercial and Corporate Mediations
Sarita Venkat, VP & Deputy GC of Cisco What I've Always Wanted To Say To Mediators
Dr. Debra Dupree Why Aren’t they Listening? How to create change in a disputant’s mindset
Microsoft's GC Jon Palmer on One Memorable Mediation
Shant Karnikian California Insurance Claims And Recovery After Mass Disasters
Sylvia Mayer Lessons Learned from Children’s Books for Life and Dispute Resolution
Christina Hough Neurodivergence in Law The Importance of Advanced Communication in Legal and Neutral Practice
David Reif Current Developments in Arbitration Law
Hon Gayle Williams Byers (ret) Effective Communication During Court Processes
Felix Miller Negotiation-as-a-Service & Function - inside a Global Bank as an organizational capability
Judge Scott Maravilla Star Wars and ADR, The Lessons From a Galaxy Far Far Away
Ellie Vilendrer, Arbitrator & Mediator, and Mary Cullen, Attorney Negotiating with Confidence Strategies for Settlement Success
Meghann Cuniff Legal Affairs Journalism in the Social Media
Kwame Christian Trust Reimagined - A Fresh Approach to Building Relationships
Dan Berstein Overcoming Avoidance of Diversity Changes in Dispute Resolution Tools for Change
Prof. Dwight Golann Grieving over Settlement The Impact of Loss in Mediation
Sheila Heen Congruence The Challenge to Walk Our Own Talk in How We Teach, Mediate, Lead, and Live
Brad Hirschfield How To Negotiate With People You Don't Like
Brad Levin The Role of Personal Counsel in Settlement Negotiations. It's All About Timing.
Heather Meeker and Ken Korea Mediation, the Metaverse, Stable Diffusion AI, and Deepfakes
Ambassador Menahem “Chuck” Kanafi talks about Mediation and Cannabis
Joana Matos Negotiating in the Age of AI
Alexandra O Hudson How Civility Will Heal Our World
Ken Webb The Power of Questions Taking It To The Next Level
Kimberly Schreiber Mediation Ethics Gameshow
Elizabeth Hill, Associate Director, Univ of CO Boulder Ombuds Office Ombuds: What’s in a name?
Christina Maldonado Multi-lingual Mediation the ethics of mediating with multiple languages
Peter Silverman Early Dispute Resolution Protocols
Scott Partridge, Esq. Relationship-Based Dispute Resolution and Conflict Prevention
Harry Chamberlain, Shareholder at Buchalter Mediating During Appeals
Kalpana Srinivasan & Davida Brook A Seat at the Mediation Table: Responding to Diversification of Counsel
Jim Brosnahan "Negotiating, Compromise and Settlements in Civil and Criminal Cases"
Dr Sarah Zallek A Good Night’s Sleep is Your Superpower
Amber Finch Success at Mediation: Lessons From One Lawyer’s Experience
Cyndie Chang and George Chen Cross-cultural negotiations as we see it.
Phyllis Pollack Ethics in the Age of Online Dispute Resolution
Daniel W. Gerber Myths and Realities about Insurance, Mediation and Settlement
Eric Ball, Neel Chatterjee, Mary Mazzello, Lauren Timmons Trademark Law 2020
Prof. Sukhsimranjit Singh. Negotiating Well Across Cultures
MC Sungaila Mediating on Appeal, and Related Topics
Jean M. Lawler and Jeff Kichaven “Guess What? Your Online Mediation is Not Confidential?"
Monisha A. Coelho The New Normal of Litigation in the Time of Pandemic
Phyllis G. Pollack Implicit Bias
John Kiernan Rethinking How to Resolve Disputes
Kimberly Best Writing the Final Chapter: Mediating End-of-Life Conversations
Benjamin Ritter Leading with Confidence - Confront and Conquer Self-Doubt
Kenneth Feinberg "How I Mediate
Teresa Frisbie Microbes at the Mediation Table: How might food choices and the gut-brain connection impact dispute resolution?
Tara West The What, Why, and How of Transformative Mediation
Sasha Strauss Branding for Mediators – and Lawyers
Diana Jones Cannabis Disputes and Settlements
John J. King, Jr. Mediation With The Black Community
Janice Sperow and Ellen Parker The Best Dispute Resolution is Prevention
David Brandon Mediating With ‘Burning Limits’ Insurance
Michyl Shannon Quilty Leading Out of Drama® Conflict with Compassion
Bryan M. Weiss Mediating Cases Involving Liability When There Is No Insurance Coverage
Ken Cloke Pandemic, Racism, Police and Politics: How Can Mediators Help?
Peter Robinson Apology and Forgiveness in Mediation
Dick Calkins Mediation: Making the Practice of Law Even More Noble
H. Mills Gallivan Alternative Disruptive Resolution - Innovative Approaches
Samantha Hardy, Conflict Coaching: Working With Clients' Conflict Stories
Duf Sundheim What George Shultz Taught Me About Negotiation… And Life!
Richard Lutringer Resolving Family Business Disputes - A Different Species of Mediation
Grace Hanson What Mediators Should Know About London Insurance Markets
James Pooley Trade Secrets 2021: What Mediators Need to Know.
Robert Manne Mediation from the GC’s Perspective
Malcolm McNeil, Partner at ArentFox Schiff What Litigators REALLY Think About Mediation
Dean L. Song Richardson Implicit Bias and What to Do About It
Lorraine Brennan and Jack R. Goetz and Jason Harper Mediation as a Profession
Amelie Huber-Starlinger, Geoff Sharp, Jody Sin International Perspectives on Mediation – What We Can Learn From Each Other
Tim Pratt View from the C-Suite: When to Mediate, Best Mediation Practices, and How to Select a Mediator
Sylvia Mayer and Aric Garza Do Mediators Sell Settlement in Mediation?
David Armstrong Dispute Review Boards How They Work And Why They Are The Future Of ADR
Jason Harper Mediation in (Special) Education
Claire Plotkin Civil Juries In 2021: An Update
Simon Boehme The Future of Negotiations
Ava Abramowitz How Modern Sales Theory Supports Negotiation and Mediation
Marc Harwell The 12 Pillars of Mediation for The New Possibilities Hour
Susan Guthrie Advanced Issues in the Virtual World
Ara Sahelian The Anatomy of an ADA Accessibility Lawsuit
Justin Wales Bitcoin, Blockchain, and Mediation
Shari Belitz Advanced Topics in Social Psychology for Lawyers and Mediators
Winter Wheeler The Four Cornerstones of Mediation™
Ali Binazir Super Charisma: How to Be a Transformative Speaker
David Lat My Near-Death Experience With Covid-19
Marisa Trasatti, Brittany Harvey, John Loyal and Kimberly Mehlman-Orozco Human Trafficking: A Hidden Crime- Civil Litigation, Resolution of These Claims and The Countermeasures Going Forward
Laurie Rose Lubiano and Rudy Corpuz Jr. From The Ghetto Streets to the Executive Suite: Conflict Resolution & Finding a Compromise
Bernd Heinze Doing The Right Thing Even Though No One Is Looking – What It Means To Be Ethical Today
Ivan Derer Access to Justice in North America- What We Are Missing
Richard Shell The Role of Personality in Managing Conflict
Laura Keily Best Tech for the Modern Mediator
Arnold Levinson, Joyce Wang, Michael Bidart Update on COVID-19 Insurance Claim Litigation
Claire Plotkin What Will Civil Juries Be Like in 2021?
Sylvia Mayer Business Bankruptcy Mediation as a "Rubik’s Cube"
Michael Moffitt, Professor and Philip H. Knight Settle and Sue: Managing Malpractice Risks for Lawyers and Mediators
Jeff Kichaven What? My Online May Not Be Confidential?
Lela Porter Love The Future of Mediation
Michael Stayton The Role of WFP in Conflicts Past and Present
Alessandra Mourão and Eduardo Hidal One mediator. One negotiator. One Thought-provoking Conversation.
Rob Wood Settlement Agreements, Tax Consequences, and Malpractice Exposure
Sarah Rathke Why Is Everything Broken? Understanding Supply Chains In 2021
Gerry O’Sullivan Formulating and Asking Questions in Mediation
Hon. Phyllis Bernard Does Mediator Neutrality Serve Justice?
Understanding the Power of Mediation to Settle Your Case “A Guideline for Litigators”
Rho Thomas How to Be Better with Money?
Michael Lang Does Practice Make Perfect: Benefits of Reflective Practice
Laurel Bellows 10 Tips for Better Negotiation
David M. Louie From The Desk Of The Attorney General
Pavlo Bogachenko How World Can Support Ukrainian People
Robert Mnookin Understanding the Israeli-Palestinian Conflict: Barrier To Resolution
Toby Unwin Law's Secrets Revealed - A Big Data Look at Litigation
Lisa Angelo Mediating Cases Involving Claims Against Insurance Brokers, Their Exposures, Etc.
Thomas Weathers Native American Dispute Resolution
Edward Brodkin, Ashley Pallathra Missing Each Other: How to Cultivate Meaningful Connections
Ken Roberts Two Big Mistakes Attorneys Make in Mediating Complex Cases
Roger Moss, Esmail Rahimian, Carole Conn Disrupting Eviction Radical Neutral Advocacy and the Future of Dispute Resolution
Henry Yampolsky Inner Path for Conflict Transformation
Jon Teller Mediation - Strategies from Plaintiff's counsel perspective in preparation for trial, and post-trial
Svitlana Kalitsun The Client Science: Managing Clients' Expectations
Tal Lifshitz A Primer on "Crypto Litigation"
Peter T Coleman The Way Out. How to Overcome Toxic Polarization
Jonathan Graham What Does One General Counsel See as “Good” Mediation and Mediators”
Dianne Williams Restorative Practices: A Public Health Approach to Wrongdoing and the Wrongdoer
Grande Lum America's Peacemakers: DOJ's Community Relations Service and Civil Rights
Patty Mohler How to Rekindle the Flame
Stewart Levine The Art of Collaboration
Candice Gottlieb-Clark Pillars of Success – Strengthening Your Conflict Management in 2022
Michael Rust Lawyering in an Emoji World
Rachel Colangelo The Post-Pandemic Jury
Jan A. Larson, Jerry Oshinsky, Leena Soni Insurance Coverage and COVID-19
Alexandra Carter What Changes Will COVID-19 Bring To The World of Litigation
Susan Guthrie New Age of Virtual ADR?
Micha Star Liberty What changes will COVID-19 bring to the world of litigation?
Esther Bleuel Overcoming Fear, Frustration, and Uncertainty
Helene de Kovachich Judicial mediation and private mediation: when, why and how. Takeaways from the Quebec experience.
Hesha Abrams Holding the Calm, the Secret to Resolving Conflict and Defusing Tension
Eric English and Patrick O'Malley Resolution Management and Early Resolution Options
Bruce Edwards Mediation begins with Me
Mark Leonard View from the Inside Negotiation & Communication Tips from In-House Counsel
Dan Kohane and Tyler Gerking Insurance 101 for Mediators
Bob Berlin med-arb(by the same neutral), this case is OVER
Sam Ardery The Justice Gene and the Problem of Righteousness
Elliot Hicks and Brenda Waugh The First Five Minutes: Maximizing the Potential for Success in Mediation
Mark Goulston The Persuasion Cycle
Hesha Abrams Holding The Calm, The Advanced Course
Peter Robinson A Mediator's Tension Between Neutrality and Fairness
Kent Halkett Mental Health Challenges for Lawyers, Mediators, Arbitrators and Judges, A Message of Hope
Dorian Thomas Video Game Law Negotiation and Dispute Resolution
Linda Ippolito and Joan Haberman How To Transform Your Conflict Resolution Work Through Arts-Based Teaching Methods
Jean Lawler Mediating ADA Cases – Tips & Recent Developments
Andy Lundberg What Mediators and Others Need to Know about Legal Finance
Natalie Armstrong-Motin and Jeff Kichaven Actionable Tips On How Mediators Use Social Media To Build Top Shelf Practices
Tara West The What, Why, and How of Transformative Mediation
Jennifer Keller Come Back to Earth The Mediator's Role in Educating Unrealistic Parties