Thursday, April 24th
8 a.m PST| 11 a.m EST
Our special guests this week, Chuck Doran, Organizational Ombuds / Mediator / Executive Director, will Present on:
The Organizational Ombuds – What A Mediator Might Want To Know About This Unique Role
An organizational ombuds serves as an independent, impartial, informal, and confidential resource for members of an organization to help them surface and resolve concerns while providing upward anonymous feedback to leadership. Ombuds use a variety of skills including confidential listening, interest exploration, brainstorming, and other skills familiar to mediators.
Despite drawing from a similar toolbox, how are the roles of the ombuds and mediator different and complimentary? Join Chuck Doran, mediator and outsourced organizational ombuds (bio available here), to discuss the ombuds function and what a mediator might want to know about exploring this unique role.
Registrants are encouraged to read the following articles in advance of the session - https://www.mwi.org/mediator-as-ombuds and this article from the Journal of the International Ombuds Association - https://ioa.memberclicks.net/assets/docs/JIOA_Articles/JIOA-2024-O%20for%20Publication.pdf
When you’re thinking about where to donate, please consider The Open Door - Ipswich Pantry
Our presenters:
Chuck Doran is an experienced mediator and outsourced organizational ombuds specializing in the resolution of employment, franchise, and other commercial disputes. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and the National Academy of Distinguished Neutrals. Chuck has provided mediation and other ADR services to a variety of clients including AT&T, Bose, BMW of North America, Coca-Cola, CVS Health, General Motors, Oxfam America, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), and the USPS REDRESS I and REDRESS II Mediation Panels. Chuck is a Certified Organizational Ombuds Practitioner (CO-OP) and a member of the International Ombuds Association who completed ombuds training with the IOA in 1995. Chuck has served as an outsourced organizational ombuds for companies, universities, and other organizations since 1997 and received a President's Award from the IOA in 2024. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation at Harvard Law School. In 1994, Chuck founded MWI, a nationally recognized dispute resolution service and training organization based in Boston, MA that provides individual and corporate clients with mediation services, outsourced organizational ombuds services, negotiation consulting and training, and mediation training. Chuck has served as a teaching assistant on multiple occasions with Professor Roger Fisher at Harvard Law School's Program of Instruction for Lawyers Negotiation Workshop. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation and chaired two regional ADR Conferences in 1997 and 1999. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association's Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. Chuck is also a Distinguished Fellow with the International Academy of Mediators (IAM) and a past president of IAM's Board of Governors.
Offered by Will Work For Food, founded by Natalie Armstrong-Motin (www.HowToMarketMyMediationPractice.com and moderated by Jeff Kichaven (www.JeffKichaven.com ) and Jean Lawler (www.LawlerADR.com)
This worldwide conversation will be like nothing else. Join in! Share, learn, have fun, and raise money for food banks.